If you are unsure about how to disinfect your own computer system or local network, there are Australian companies that can help you restore your system and install various alerts including improved back-up services so you can avoid having a malware-infested system in the future. These companies charge a fee for their services.
These professional services can be provided by house calls or remote services.
Services provided may include:
Professional Malware Removal solution: Analyse, interpret and apply a particular solution relevant to each scenario. May need several tools and process to clean up embedded malware infections.
This can mean quicker, cheaper, and less intrusive means using remote access solutions. But remote access solutions require broadband access. Certain malicious software may stop remote access occurring (requiring local in-home support).
Back-up and Rebuild solution where your data (images, documents, and audio, video files etc.) as required are copied to a separate hard drive. Computer then undergoes a re-installation of your operating system, followed by restoration of data from backup.
Benefits of these solutions: In-home customised solution, data is backed-up, creates a clean base, may see performance gains.
Limitations of these solutions: Longer to do, more expensive, geographic limitations, original application and operating system installation media required.
These services may be offered as a standalone one-off service or on ongoing basis, depending on the organisation you choose. Solutions can be delivered via secure remote access or via house calls.
Please ensure you read and understand service and support offering supplied prior to engaging solutions, as with the IIA (Disclaimer).